帮助和支持 for large business

十博手机客户端在你身边

You've probably seen the news that rapidly rising wholesale gas prices are creating big challenges for Britain. We understand that this may be a worrying time and we want to reassure you that your 能源 is safe.

We're getting a high number of 调用s right now so 调用 waiting times are longer than usual. 记住,你可以 manage your account through 保险王.

For more information about what's happening in the 能源 market right now, how non-能源 costs will be affected and the impact to businesses and suppliers – 注册十博手机客户端的网络研讨会.

The quickest and easiest way to contact our Large Business team is through 保险王.

在这里你将能够:

  • Speak to the team on Live Chat
  • Manage your queries online
  • Download your invoices and data
  • Easily manage your account

Not a large business customer?

Need help with your home 能源 account

Got a question for the Small and Medium Business team

客户服务

团队数字LiveChat
客户服务

 

访问 保险王 to manage your queries online

 

Click the chat button on the 保险王主页 和队员们谈谈
between 9am and 4pm, Monday to Friday

 

 

Property and Metering Queries

团队数字电话

移动的前提
Tell us about your change of tenancy.

 

Submit your request using 十博手机客户端的webform

For further queries, please email us 
BusinessMoves@edf能源.com

 

0(选项3) (1)
between 9am and 5pm, Monday to Friday 

建立一个新的供应
Arrange a new meter installation or an upgrade in metering.

 

Submit your request using our online application form

For further queries, please email us 
NewSupply@edf能源.com

 

0(选项2)(1)
between 9am and 5pm, Monday to Friday 

Meter Removal and Disconnection
Arrange for your meter to be removed or for the disconnection of your supply

 

Submit your request using 
our online application form

For further queries, please email us 
ServiceRemovals@edf能源.com

 

0(选项2)(1)
between 9am and 5pm, Monday to Friday 

计运营商合约
Enquire about a new or existing meter operator contract. 

 

HHMOPContractsAdministration@edf能源.com

You can get more information 
在十博手机客户端的网站上

 

0(1)
between 9am and 5pm, Monday to Friday

 

 

支持和支付

团队数字电话

支持
If you have a question about your bill or a general query 

 

访问十博手机客户端的 常见问题页面 或电邮至 
MidMarketCustomerContact@edf能源.com

 

0(1) 
between 9am and 5pm, Monday to Friday

付款查询
If you have a question about payment

 

电子邮件十博手机客户端 
I&CRevenueManagement@edf能源.com

 

0(1)
between 9am and 5pm, Monday to Friday

Third Party Intermediary (TPI) Commissions
If you are a TPI and have a question about a commission payment 

 

电子邮件十博手机客户端
CommissionPayments@edf能源.com

 

N/A

 

销售

团队数字电话
销售EDFEnergyBusiness销售@edf能源.com

 

0(1) between 9am and 5pm, Monday to Friday

 

Gas and Electricity emergencies, or 能源盗窃

报告 能源盗窃 (stay能源safe reporting line): 0 或通过网上报告 stay能源safe.co.uk 


气体紧急情况- - - - - - 调用 0 (24 hr free emergency line)


See full details page for Electricity Emergencies and Distribution 网络运营商s (DNOs)

MPAN前缀 & Area网络运营商紧急电话一般的询问

10
东英格兰

英国电网

免费电话105

0

11
东米德兰兹

Western Power Distribution

免费电话105

0

12
伦敦

英国电网

免费电话105

0

13
North Wales, Merseyside and Cheshire

Scottish Power Energy Networks

免费电话105

0

14
西米德兰兹郡

Western Power Distribution

免费电话105

0

15
英格兰东北部

北部国家电网公司

免费电话105

0

16
英格兰西北

西北电力

免费电话105

0

17
北苏格兰

Scottish and Southern Energy

免费电话105

0

18
Central and Southern Scotland

SP能源网络

免费电话105

0

19
英格兰东南部

英国电网

免费电话105

0

20
英格兰南部

Scottish and Southern Energy Power Distribution

免费电话105

0

21
威尔士南部

Western Power Distribution

免费电话105

0

22
南西英格兰

Western Power Distribution

免费电话105

0

23
约克郡

北部国家电网公司

免费电话105

0

24
独立的

独立的 Power NetworksLtd

免费电话105

01

25
独立的

特别是电力有限公司

免费电话105

01

26
独立的

Energetics Electricity Ltd

免费电话105

01

27
独立的

The Electricity Network Company Ltd (GTC)

免费电话105

01

28
独立的

英国电网 (IDNO) Limited

免费电话105

0

做一个投诉

If you aren’t happy, we want to hear about it so we can put it right.

 

Our Large Business team at EDF are extreemly proud to have been awarded the 客户服务 Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.

 

 

让十博手机客户端TalkPower

Sharing insights on how business, 能源, sustainability come together as the UK’s low carbon future unfolds.

Make the right contract choices

Choose from a choice of fixed price electricity contracts to get the right level of reassurance for your business.

保险王

登录 to 保险王 to view bills, submit meter reads and monitor your 能源 consumption.