优先级服务注册

 

Need support with stress, illness, bereavement, disability or debt? 十博手机客户端是来帮忙的

什么是优先服务登记册?

优先服务注册表(PSR)是一个 free service offered throughout the energy industry. It's available to customers in England, Wales and Scotland. 阅读十博手机客户端的常见问题 的更多信息.

We can give you extra support and advice when you need it. 十博手机客户端的优先服务包括;

  • Getting your bills and letters in large font, Braille or talking bills
  • Making sure your health and wellbeing is protected if there’s a power outage
  • Free gas safety checks to make sure your appliances are safe
  • Arrange for anyone visiting you to have a pre-agreed password to confirm their identity
  • Arrange for a smart meter to be installed, or for someone to read your meter regularly if you can't
  • Giving you the support you need to get on top of all your debts and onto all the benefits you are entitled to
  • Arrange for someone you trust to manage your bills for you

十博手机客户端为客户提供支持

你是 vulnerable, or know someone that is, and need extra help? We provide a range of advice and support including;

支持管理你的钱

与十博手机客户端合作 市民建议普利茅斯 to give you independent advice to help you manage your money. This includes help to prioritise different types of bills, and support to help you find the right options to improve your situation.

建议增加你的收入

We want to make sure that you get everything that you’re eligible for, and that your income is maximised to its full potential. 十博手机客户端的合作伙伴 IncomeMax to make sure you're not missing out on any state benefits or tax credits.

Use IncomeMaxs' handy guide to view more information on benefits and financial schemes that may be available to you.

帮你保持安全的方法

Let us know if you're if you have essential medical equipment that needs an uninterrupted power supply. 这能保证你的安全.

If you've registered for help from our 优先级服务注册, we'll also make sure that the distribution network operator is also aware of your needs, so that they can support you in case of a power outage.

If you receive benefits or a state pension, we may be able to check your gas appliances for free. Read our gas safety check information leaflet (PDF 135KB).

Use our form to check if you're eligible for a free gas safety check. 你每年都需要申请.

来自客户支持基金的帮助

If you're vulnerable our Fund could help you with electricity or gas bill debts, and provide essential white goods such as a fridge or cooker.

步骤1: 注册从十博手机客户端的优先服务的帮助. 看看十博手机客户端能怎么支持你. We'll help make sure you're on the best energy tariff and see if we can save you money on your future energy bills. You'll also need to have sought independent advice before you apply. We can refer you to speak to one of our partners for free independent advice to help you manage your money and maximise your income.

步骤2: Apply for help from the Customer Support Fund on the Let's Talk website. You'll need to have your EDF account number and current energy debt balances ready, along with details of your household finances and vulnerability. It may be helpful to have your more recent energy bill to hand when you apply. The form will guide you through the process and automatically save so you won't lose your progress.

获得优先服务的帮助

如果你需要其他帮助. 十博手机客户端在你身边. Call our team on 0 and we'll make sure you get the right support for your needs and circumstances.

The vulnerability commitment logo award for gold members

We're proud to be part of the Vulnerability Commitment

脆弱的承诺 is a voluntary agreement launched by Energy UK in December 2020. 它对英国所有的能源供应商开放. 作为这项承诺的一部分, we pledge to go above and beyond when it comes to improving the services we offer our vulnerable customers.

十博手机客户端的一些成就包括:

  • 十博手机客户端的COVID-19封锁应对措施
  • Our work with partners, including 市民建议普利茅斯 and IncomeMax
  • We are in our tenth year of providing the 温暖的家折扣 Scheme
  • We introduced the Customer Support Fund (previously known as the EDF Trust Fund)
  • We are working to improve our website accessibility and our online Priority Services Tool

十博手机客户端可以通过其他方式支持你

降低取暖费的小窍门

Discover everything you want to know about energy efficiency at home. Whether you want tips on how to lower your heating bills or you need a bit of guidance on energy-efficient appliances, 十博手机客户端是来帮忙的. 

获取有关能源效率的建议

温暖的家折扣

The 温暖的家折扣 Scheme (WHD) is a government-led scheme offering a one-off payment of £140 (inclusive of VAT) towards energy costs

The scheme was introduced by the Government in April 2011 to help customers most in need. Find out more information about the 温暖的家折扣 Scheme and if you're eligible.

看看你是否有资格

把你的计程表移到更好的地方

你是, 或者你家里的其他人, disabled or has difficulty reaching or reading your gas or electricity meter? 别担心. We may be able to move your meter to a new position so it's easier for you to read.

买一个智能电表

With a smart meter, you'll see exactly how much energy you're spending in pounds and pence.

Due to COVID-19 we've made some changes to how we install smart meters to keep you and our installers safe.

Find out about smart meters and book an appointment.