环保计划 and help with energy efficiency

We're now closed for new applications.

If you'd like more information on insulation, 锅炉, electric heating or air conditioning products and services you can head to our heat section

What happens if I've applied for ECO through EDF?

We're now closed to new applications. But don't worry – if you've submitted an application we've listed the steps below of what to expect:
 

1. 订一个约会

We’ll arrange your technical survey with our installer who’ll be able to confirm what options you qualify for. Technical survey appointments are often booked within four weeks of your initial call.
 

2. 家访

Our installer will gather all the information we need to assess your property. They’ll let you know any technical requirements needed for the improvements. 
 

3. 安装

After the technical survey has been completed, we’ll get to work on the improvements. Our installer will send you an invoice if there’s any additional work needed before the installation begins. We aim to have all measures installed within three months of your initial contact.
 

4. Important documents 

You’ll receive your warranty and maintenance documents where applicable.

取得联系

Have a question about your ECO application?

If you have any queries regarding ongoing or previous applications then please contact our ECO team at eco@mymenstrualcalendar.com

Get extra support

Are you worried about bills, managing your money or need additional support? 

找出 how our Priority Services Register can help you.
 

常见问题

I've not heard from the installer since submitting my ECO application. Who do I contact?

Pacifica Group, who trade as 0800 Repair should be in touch with you within 5 working days from when you submitted your application.

If you haven't heard from them you can call them directly on 0. Opening hours are Mon to Friday 9am - 5pm.

If I’m not eligible for the 环保计划, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has a replacement boiler offer ,也可以 help you with insulation 为你的家.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefit letter directly to Pacifica's email address keepwarm@pacificagroup.co.uk

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer, Pacifica, directly on 0. Opening hours are Mon to Friday 9am - 5pm.

If you are unsatisfied with their response or are unable to resolve the issue with Pacifica please contact the EDF ECO team at eco@mymenstrualcalendar.com

 

I need to reschedule an appointment I have booked with the installer

Please contact our third party assessor Pacifica Group, trading as 0800 Repair on 0 to rearrange your appointment. Please try and give 48 hours notice.

Opening hours are Mon to Friday 9am - 5pm.